Co-op Community | July 2016
A Shout Out to Ace Hardware
From left to right: Rachel Bowler, Pat Anderson, North Coast Co-op Facilities Manager Duncan Thomas, and Ceva Courtemanche in front of Arcata ACE Hardware. Photo by Alenya Felts.
On a recent Friday evening as I was leaving work, I received an S.O.S. call from our Arcata location that their customer restroom toilet was leaking profusely. Knowing we were about to have a very busy weekend, I ran back up to take a look and discovered that an O-ring had failed.
It was 6:45pm. I wasn’t sure when Hensel’s Ace Hardware closed and walked over. They closed at 6:30. One of their crew saw me and asked if I needed a hand. I explained that I needed an O-ring to repair the customer restroom. Not only did they provide me with two new O-rings, they made it super easy for me to pay. They also told me how I could get ahold of them in the future if there is another emergency.
Without the excellent customer service from our neighbors at Ace Hardware, we could have had a disaster on our hands—it was fantastic they came to our rescue! Thank you Ace!
Little known fact: Ace Hardware is a purchasing cooperative, an arrangement that allows for lower prices based on higher volume demand. Our co-op is a member of National Co+op Grocers, which is also a purchasing co-op!
